Before returning items to us, please read and follow the instructions below. You can also call our International Customer Service Department, where one of our customer sales representatives will be glad to help you.
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.
Perimart reserves the right to charge a handling fee on all returned products.
General Returns
All returns must let us customer support known within 24 hours from the time you receive the dress, and fill in the Application for refund we provide. We only accept products in their original condition. In particular, be sure of the dress sending back in correct size. Full refund will be denied for wrong size after we receive and check.
1. We check each dress before we send it out, we can ensure the color and the size are the correct, if you find the size or the color is wrong, please contact us. After confirming with us, we can refund you.
2. If the dress has any major quality problem, please let us customer support known within 24 hours from the time you receive the dress, we will solve the problems for you as soon as possible.
Attention: 1. If the color is different after received the dress, it maybe due to the difference of display monitor. 2. Please be aware that due to the nature of the handwork required, the finished gown may vary approximately 1" in either direction of specified measurements.3. We will not afford the shipping cost of the return package and related custom duty. So, please return it back via your local Post Office and choose the economic shipping method.
Full refund here does not inclcude the shipping and handling cost for non-costume pieces. For costume pieces however, another fee is excluded, that is costume made fee! Comfirmed that we made the wrong size and color ,we can give full refund to al customers. Please note that we cannot process any products that are returned without our prior knowledge. If you wish to return any or all parts of your order, you will need to contact customer service via Help Center and obtain a "Product Return" form that must be included with your package.Cancellation of Orders
All dress orders canceled within 12 hours from the initial purchase will lose none of the merchandise purchase price for customers' color, size and style exchange. Once dress tailored, all dress orders canceled 12 hours later and 3 days before the initial purchase will lose 20% of the merchandise purchase price, after 3 days the initial purchase will lose 50% of the merchandise purchase price, also for above exchange need from customers. If a dress order with emergency fee extra paid, its cancelation will principally be denied, otherwise 50% of the merchandise purchase price will be lost with no emergency fee back
Perimart reserves the right to cancel, refund, or refuse any order. Perimart shall not be held liable for errors or omissions in pricing.
All applications for order cancellation must be written done through email. We do NOT accept cancellations on Veils and other Accessories. All other charges are non-refundable including Shipping, Insurance, and any transaction fees. If your order has not been shipped by Perimart, we will refund 100% of your money. We will try to work with you on canceled orders.
Other Merchandise
We do NOT accept returns or exchanges on Veils and other Accessories. We do not accept returns or exchanges on any 'In Stock' Items.
Refunds
Refunds are issued in US Dollars. We are not responsible for the current currency exchange rate.
Taxes, Duties, Tariffs and/or Brokerage Fees
Perimart can not be held responsible for any additional charges such as taxes, duties, tariffs, or brokerage fees that may apply to international orders.
To find out which if any of these may apply, please contact your local government.
